Frequently Asked Questions

Mental Health Urgencies

My services operate during limited hours, and I am unable to provide emergency support. If you're currently in severe distress, please reach out to a crisis service that can provide immediate assistance:

Zürich Crisis Intervention Center (Krisenintervention KIZ)

Militärstrasse 8, 8021 Zürich
Phone: +41 (0)58 384 65 00
Available 24 hours a day.

What is Counselling?

Counselling is a therapeutic approach where a trained professional helps you explore your thoughts, feelings, and behaviors to resolve problems and enhance your overall well-being and confidence.

It's a partnership. Not just friendly advice.

How frequently do we meet?

Counselling once a week is the standard recommended frequency to see improvements. Our brains and hearts need it to continue the healing process.

Coaching sessions are tailored to the client's needs and preferences, ranging from weekly to monthly, and from one to multiple sessions.

How about Confidentiality?

In exceptional situations where harm to self or others is not involved, the sessions are confidential. Ethics and regulations are strictly adhered to, ensuring a safe environment for your growth.

How about data protection and privacy?

I adhere to the General Data Protection Regulation (GDPR) guidelines to safeguard your personal information.

Information Collected and Its Uses

I only collect data needed for counselling. This includes your contact details and availability from your first question. Brief, anonymized notes may be taken during therapy. All data is kept securely for 10 years after treatment ends (as per Swiss law) and then destroyed. I won't share it with third parties without your consent, except in cases that involve the law (e.g., when there is a risk to life).

How Is Your Data Stored

Identifiable information (such as name and contact details) and therapy notes are stored securely online with password protection. Physical notes are kept locked.

For more comprehensive information on the privacy policy, click here.

What is Coaching?

Coaching is focused on personal growth, relationships, and well-being with a solution-focused orientation to make changes, achieving goals to maximize own potential.